Refund policy
Last updated 20 September 2026
The guarantee
Your first payment on a new subscription is fully refundable for 7 days. You do not have to explain why. We would like to hear what went wrong, but it is not a condition.
How to ask
Email support@lphost.net from the address on the account, with your order reference or server address. Refunds are issued to the original card through Stripe and usually land within 5 to 10 business days, depending on your bank.
What is not covered
- Renewal payments after the first week. Cancel before the renewal date instead — it takes one click.
- Accounts closed for breaking the acceptable use rules.
- Downtime caused by mods, plugins or configuration you installed yourself.
- Add-ons and dedicated IPs already allocated to you.
Changing plans
Upgrades and downgrades are prorated automatically by Stripe: you pay or get credited the difference for the rest of the month. No refund request needed.
Cancelling
Cancelling stops the next payment. The server stays up until the end of the period you have already paid for, and your files are kept for 14 days afterwards.
Chargebacks
Please email us before starting a chargeback. A dispute freezes the account automatically and takes weeks to resolve, where an email usually takes an hour.